If you experience in-game issues, please open the Settings; Support; Send a Ticket. Once you send a Ticket, please open the Settings; Support; My Tickets frequently. If you sent your ticket via e-mail, please make sure that you used a valid e-mail and check that inbox frequently. If you need to send a file, please tap on the attachment icon on the right of the “Contact Us” page. Please note that it might take up to 7 days for our agents to reply you. Thanks in advance for your patience!